Cory Pinegar is the CEO of CallForce, a dental solutions company that is dedicated to helping dentists succeed in their practices by helping them improve their overdue hygiene recall. In his spare time Cory loves to play golf and tennis.
In this episode I discussed with Cory how freeing up you front desk from making calls or having a dedicated person at the front who handles patients who come in makes for an overall better experience which patients will talk about online. Also discussed how to handle negative reviews when they come in from unhappy patients to clients.
Other talking points:
1. The balance of the front office from calling patients, answering the phone and how these can detract from in office experience.
2. What type of office set ups I hear patients rave about
3. The importance of patient retention and the data behind it
CallForce is a Dental Solutions company who helps offices focus more on what matters and drives significant increases to office production.